Terms of Service - Buying


These Conditions explain the rights, obligations and responsibilities of both Handbag Clinic and you the Customer, in relation to the Services to be provided by Handbag Clinic. Some words in this policy have special meanings, which are explained in Part 2 under the heading MEANING OF WORDS. Whenever these words are shown in bold type, they have these special meanings. Otherwise they have their ordinary everyday meaning.



A third party company that we use to deliver your Item(s).


Handbag, purse or other Item(s) taken in for assessment.

Maximum Liability

£20,000. The maximum amount we will pay, per Item(s), if it is lost, stolen or damaged beyond repair.


Valuation or Authentication of an Item(s).

You/Your/ Customer

The owner of the Item(s) booked for Our Service.


Handbag Clinic.


All offers will be based on Handbag Clinic's own determination of the item(s) value in reliance on the accuracy of the information you supply us. Handbag Clinic will use its discretion to determine the item(s) value, weighing factors that may include the item(s) model, functionality, size, age and condition and whether necessary item(s) accessories have been provided by you. Your Online Offer will be valid for fourteen (14) days. If we fail to receive your item with in fourteen (14) days you may need to open another transaction with us at which point, assuming the Item(s) is still eligible for purchase, the new offer may be different as Item(s) prices are subject to change.


When packaging your item(s) be sure to include all materials included in your description, when we calculated your offer. This may include particular accessories. Failure to include any item(s) you told us about when the offer was calculated, or sending us an item(s) which does not match your original description, may impact the final value of your item(s) and may result in a revised offer. 

Packing and shipping recommendations provided to you by Handbag Clinic should be followed in order to avoid possible damage to or loss of the Item(s) in transit. Handbag Clinic will inspect all item(s) that are received. Handbag Clinic has the option to accept or reject the item(s), including without limitation, to reject any Item(s) not conforming to the description you provided to us, any item(s) modified in such a way that it no longer conforms to the original factory specifications, any item(s) no longer complying with applicable laws or regulations and/or any item(s) damaged or lost in transit. If Handbag Clinic rejects the item(s) for any of these reasons, the original offer automatically expires and is rescinded. Handbag Clinic reserves the right to revoke the original offer and provide a revised offer for the item(s) if: (a) the item(s) and/or materials are not as described,(b) the item(s) is received by Handbag Clinic after the Delivery Period, and/or (c) Handbag Clinic receives item(s) that are different from those identified when your offer was calculated

In the event Handbag Clinic recalculates the offer it provided for the item(s) after it has been received and inspected, as described above, you shall have the option of accepting or rejecting the new offer. If you accept the new offer, you will be paid in normal course and in accordance with these service terms.

If you reject the offer or we are unable to accept the item Handbag Clinic will return the item(s) to you at the charge of £7.95 (UK Mainland only)  at the address from which it was originally sent. Handbag Clinic will give you a period of five (5) days after Handbag Clinic presents you with are calculated offer via email at the address you provided to accept or reject the new offer. Handbag Clinic will also remind you of the outstanding new offer one or more times during the New Offer Period.


Handbag Clinic shall not be responsible for communication errors should your contact information be inaccurate or incomplete. You are responsible for ensuring that you can receive emails from Handbag Clinic, and Handbag Clinic is not responsible for any emails that were not received by you because they were blocked or filtered as spam. You understand and agree that if you fail to provide us with accurate and up to date information about yourself. We will not be responsible for any misapplied payments or payments sent to a wrong address.

Item(s) Eligibility: Handbag Clinic determines in its sole discretion, which item(s) are eligible for purchase by or through the Handbag Clinic Services and for which eligible item(s) Handbag Clinic will provide an offer. Handbag Clinic may terminate the eligibility of certain item(s) at any time and without advanced notice.

Do not submit item(s) that are non-operative or with physical damage that inhibits use. The above definitions are broad guidelines, more specific condition definitions specific to the category and or type of item(s) may be included on the Handbag Clinic Website offer screen and serve as the effective condition definition for that item(s). Condition definitions are subject to change at Handbag Clinic's discretion. If you are uncertain about your Item(s)'s condition, please seek guidance by contacting Handbag Clinic's customer care.

Handbag Clinic only accepts fully authentic Item(s). Once received, our team of experts will go through a thorough authentication process. Our experts have multiyear experience in luxury fashion and in the brands carried by Handbag Clinic. They are extremely knowledgeable and will find out counterfeits. If your bag is identified as Counterfeit, we reserve the right to pass this over to the required authority and NOT return the item(s) to you. All Item(s) deemed as UNAUTHENTIC will be handed to the required authority or destroyed 14 days after we have informed you the bag is unauthentic. If you would like this item returned to you there will be a charge of £24.95 which must be paid prior to the bag being sent back to you.

Upon receiving an offer, you have the option of accepting or rejecting that offer. Acceptance indicates you are willing to sell your item(s) to/with Handbag Clinic at the offered price. If you do not accept Handbag Clinic's offer or fail to respond, the specific transaction expires after five (5) days. If after rejecting the offer you change your mind and want to accept the offer, you may need to open another transaction with us at which point, assuming the Item(s) is still eligible for purchase, the new offer may be different as Item(s) prices are subject to change.

We reserve the right to destroy any physical paper work sent to us relating to your item, including receipts as these hold your personal data. We do not recommend receipts or paper work containing personal or financial details are sent with your item. 


All Offers from Handbag Clinic to purchase submitted Item(s) are non-binding and indicative only. Handbag Clinic reserves the right, at its sole discretion and at any point in time to cancel any Offer or Consignment Agreement. If you have accepted an offer and change your mind prior to the Title of Property has transferred and would like to request a cancellation Handbag Clinic reserve the right to deny this request. In the event your cancellation request is accepted you will incur a charge of a minimum of £7.95, this will increase depending on where in the Buying process up to the value of £60- £100, plus any charges incurred for any cleaning and restorative work carried out on your item and the full retail value.


Details of your specific Consignment terms will be provided to you as part of your Assessment. Until these are returned to us signed your item(s) will be considered as still under Assessment and Assessment Terms and Conditions will apply. 

Once accepted and your item(s) is available for sale with us you are insured up to the value the amount listed in your consignment agreement minus our consignment fee.

In the event your consignment agreement ends and you have not notified us that you would like to collect your bag, your consignment agreement will automatically renew on a 30 day term. In the event you or we do not intend to renew the agreement you will be notified to collect your bag or a delivery can be arranged which may incur a delivery charge.

The Sale of your item will be subject to a 10 day cooling off period, should the order be cancelled by either ourselves or the clients, or returned to us with in those 10 days this will not constitute as a sale. After the 10 day cooling off period has lapsed and your item has not been returned or the order cancelled you will be contacted to organise payment. 

In the event your bag/s are on consignment and our selling price is £6000 and above you will only be eligible for payment until the returns period has lapsed and the bag has NOT been returned. 


Handbag Clinic are able to carry out any cleaning and restorative work required to your item(s) prior to the item being available for sale or at any point while listed for sale with us.

Handbag Clinic may increase the selling price of your bag at its discretion with our informing you. For consignment item(s) you will still receive the percentage listed with in your specific Consignment terms minus the cost of the repairs carried out.


Cash and Store Voucher - You will continue to own and have title to each item(s) until the BACS payment has been processed or your E-Wallet has been updated with the appropriate funds.

Consignment - You will continue to own and have title to each item(s) of Property until that Item(s) is "Sold". All Item(s) will be considered Sold when:

it is sold by Handbag Clinic to a customer and not returned to Handbag Clinic within the period specified in Handbag Clinic's then-current Return Policy (https://www.handbagclinic.co.uk/terms-of-service-sales); or

it is lost, stolen, damaged, or destroyed while in Handbag Clinic's possession.


The length of time required to properly carry out Our Assessment can vary from a couple of days to a maximum two weeks.

The length of time required to properly carry out processing and cleaning/restorative work vary from two (2) to fourteen (14) days. The variation is down to the type of service required.


Whilst your item(s) is in our care you are insured up to the Full item(s) Value, Depreciated Value or our Maximum Liability, whichever is the lesser, minus the cost of our Assessment. This is to cover you should your item(s) become lost, stolen or damaged beyond repair. Item(s)s in our care are;

  • Any item(s) currently under Assessment , or waiting for an Assessment to be carried out.
  • Any item(s) waiting for You to collect from Us will be in our care for a maximum period of 21 days.
  • Any item(s) you leave in our shop(s) or post to us will be held in our care for a maximum period of 21 days and will only be deemed in our care when we acknowledge receiving it.
  • Any Item in transit with our Couriers unless it is sent within Handbag Clinic (Store- Store/ Store- Head Office).
    • Customers using our DPD Drop Off service to have an items sent to us via a drop off location send items at their own risk and are covered by DPD up to £100. Clients using our home collections service (chargeable) will be offered the option to add on additional extended liability. The Insurance is provided by DPD and not Handbag Clinic, although Handbag Clinic will assist a client in making a claim.
      • If you DO NOT collect or accept delivery of Your item(s) within 21 days of being notified by Us that it is ready to collect/deliver we will not be held responsible in any way for your item(s). The 21 day period for item(s) left in our shop(s) or posted to us will commence on the day you are informed the item(s) ready for delivery or collection and we will not be held responsible in any way for your item(s)thereafter.
      • When collecting your item(s) you must provide the reference number(s) for your item(s) and have suitable ID.
      • Item(s) being collected from the same store that they were submitted to will incur no charge, however if you would like the bag to be returned directly to you or to a different store a charge of £7.95 (UK mainland only) will apply.
      • Handbag Clinic reserve the right to transfer your item(s) into storage if not collected with in 21 days of being notified your item(s) is ready for collection or you fail to respond to our communication to complete your offer. If your item(s) is placed into storage a charge of a minimum of £14.95 will be incurred. Items not claimed in 12 months may be disposed of, these will be disposed of in the most sustainable way determined by our team of experts. 

      Accepting an offer with Handbag Clinic provides Handbag Clinic with full consent to use your item for in any of its advertising campaigns, social media or competition giveaways.

      Handbag Clinic determines, in its sole discretion, which item(s) are used in its advertising campaigns, social media or competition giveaways.


      We reserve the right to make changes to our terms & conditions at any stage without prior notice. 


      First Purchase: Receive £20 off orders over £250 using WELCOME20 or £50 off purchases over £1000 using WELCOME50

      We respect your privacy, so we never share your info.


      Follow @handbagclinic for inspiration, style and latest collections

      Did you know you can Sell Your Bags with The Handbag Clinic? 👜

Our expert Buying Team will review your items and present you with industry leading offers ✨

What are you waiting for? Use the link in our bio to discover the value within your closet and complete a Sell Your Bag quote today!
      There’s still time to restore your Summer Essentials 👜👠

Want our help before summers out? Use the link in our bio to complete your Restoration Quote today ✨