Contact Us


Need information on Buying, Selling and Restoring with The Handbag Clinic? Visit our FAQ page to get answers.

If you don’t find what you’re looking for, you can email our customer care team - Our Customer Service opening hours are Monday to Friday 8:30am to 5:30pm and 9am to 1pm Saturday (BST).

Alternatively, you can send us a message by completing the form below. We aim to respond to all queries within 72 hours.

If your questions relate to a specific quote or product, please provide the quote ID or product code.


If you are wanting to drop off a bag to sell or repair, or looking to treat yourself to something new, you can find all our store details here, including directions and hours of operation.

The Handbag Clinic

The Handbag Clinic
Fenwick Newcastle

The Handbag Clinic
Fenwick Colchester

The Handbag Clinic
Fenwick York

Frequently asked

  • What is your current TrustPilot score?

    At Handbag Clinic customer service is at the heart of our business, and we encourage all clients to share their feedback so we can continually enhance the customer journey!

    We currently have over 1800 reviews of our company, to which The Handbag Clinic is rated as Excellent with a 4.6 star score!

    You can read these HERE.

  • How do I know if my bag has sold?

    You can go to our dedicated Search By BMB ID’ page to see if your bag is currently on the website. You simply need your BMB ID number which can be found on all correspondence from us. If it appears here, it hasn’t been sold. If though it’s not here, it may have been sold but still within its 10-day cooling off period. You will be contacted as soon as this period has passed to arrange payment. It may also be featured as an exclusive in one of our concession stores in Newcastle and Colchester , and therefore not available online.

  • How do you ensure authenticity?

    Each bag available on our website or in-store, will have successfully passed our two-step authentication process and have the seal of approval from our in-house authentication experts. And this authentication expertise is industry-renowned. We regularly advise London’s leading auction houses including Bonhams and Chiswick Auctions as well as leading insurance companies and police agencies – so you can shop with confidence.


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