Delivery & Returns
All items are sent out to you via our trusted partners DPD. If you order before midday the item will be dispatched the same day, for next day delivery. Otherwise, it will be sent the following day. It may take up to 48 working hours for your item to be shipped*. No items will be shipped on a Saturday or Sunday, but you can pay extra at checkout for a Saturday delivery.
*If additional Verification Checks are required on your Order.
We spend a lot of time to ensure every item we sell is clean and matches the description and photos we provide. However, we understand you won’t know if you completely love the item until you have it in your hands; so, for peace of mind we give all our customers 28 days to return the item to us, even if it’s just because you changed your mind! You must notify us of your return with in 14 days of receiving the item for your return to be accepted. Your item must still have all tags attached when it is returned to us.
We make the process simple and hassle free too. You can either drop the item off at one of our stores, or print your free courier returns label HERE , (UK Mainland only) we can organise a home collection for you making it as convenient as possible to return your item. (home collection is a chargeable service)
In addition to our standard 28 day returns policy for online orders we offer an extended Christmas returns policy to make gift purchasing even easier.Orders placed online or purchased in Store from Monday, 15th November, 2021 can be exchanged for another item or store credit until Friday, 14th January, 2022.
Please note our extended policy is exchange only if we have not be notified of your intent to return 14 days post date of receipt as per our returns policy.