Delivery and Returns
*For guaranteed Christmas delivery, orders must be placed before 12 noon on the 20th of December. *
All items are sent out to you via our trusted partner UPS, the daily cut off point for all delivery services is 12 noon.
Our delivery options are:
- Collect in Store: Free
- Standard (3-5 Working Days): £5.00
- Express (2 Working Days): £7.95
- Next Working Day (on orders placed before 12 noon Monday - Thursday): £14.95
- Premium Saturday Pre-12pm (on orders placed before 12 noon Friday): £19.95
We understand that our fellow handbag enthusiasts live far and wide, for any orders being shipped outside the U.K, we want to make you aware that you will be responsible for any applicable custom charges.
*Anything purchased as a Christmas gift from the 20/11/2023 can be returned for an exchange up until the 8th of January 2024. *
Standard Returns Policy:
If purchased in store, you have 7 days to return the item for a full refund or exchange. For online purchases, you have 28 days to return the item for a full refund or exchange. For the return to be processed, you must notify us within 14 days of receiving your parcel that you will be returning.
All item(s) must be unused, in the same condition as sold to you and include all original labels.
We also offer a Home Collection Service within Mainland UK at a cost of £10 per return. Should you wish to use this service, email us at firstname.lastname@example.org.
If you are ready to make a return, complete our Online Return Form now.