Delivery and Returns

DELIVERY

All items are sent out to you via our trusted partner UPS, the daily cut off point for all delivery services is 12 noon.


Our delivery options are:

  • Collect in Store (3-5 Working Days): Free
  • Standard (3-5 Working Days): Free
  • Express (2 Working Days): £7.95
  • Next Working Day (on orders placed before 12 noon Monday - Thursday): £14.95
  • Premium Saturday Pre-12pm (on orders placed before 12 noon Friday): £19.95
*In the rare occasion that additional verification checks are needed for your order, kindly allow an extra 24 hours for dispatch based on your chosen lead time


CUSTOMS

We understand that our fellow handbag enthusiasts live far and wide, for any orders being shipped outside the U.K, we want to make you aware that you will be responsible for any applicable custom charges.


RETURNS

Standard Returns Policy:

If purchased in store, you have 7 days to return the item for a full refund or exchange. For online purchases, you have 28 days to return the item for a full refund or exchange. For the return to be processed, you must notify us within 14 days of receiving your parcel that you will be returning.

All item(s) must be unused, in the same condition as sold to you and include all original labels and security tag.

You can return your item(s) to your local UPS Drop Off Point (Mainland UK only) for £4.95.  

We also offer a Home Collection Service within Mainland UK at a cost of £10 per return. 

If you are ready to make a return, complete our Online Return Form now.

Please allow 3-5 working days from receiving email confirmation that the return has been received for the return to be processed.  

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