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UPS Tracked: All items are sent with UPS on a tracked 24 hour service to mainland UK. Scottish Highlands, Northern Ireland and any offshore Islands will take up to 3 days. All delivery times are for working days only.
Delivery times given on the website are a guide only. We cannot guarantee that your parcel will arrive within the estimated time period.
If your parcel is taking longer than expected to arrive please let us know and we will look into the matter for you. We may request that you wait a little longer to allow for delays in the postal system.
After a reasonable amount of time has passed and a parcel has still not arrived we may re-send the items, or cancel the order and issue a refund for the full amount of the order.
We reserve the right to send replacement items using alternative delivery option to that specified when ordering. (ie. If couriers have had difficulty finding the address we may decide to send a replacement with the Royal Mail)
If delivery has been attempted by the courier and a card is left requesting you contact them, please do so as soon as possible. Couriers only hold goods for a set length of time before returning them to us. If we find that this was returned because of your failure to contact the courier we may ask you to pay a re-delivery charge as well as a charge for having the items returned.
If, after an item is returned, you are not willing to cover the cost of re-delivery we will refund the order minus the delivery cost and, if we see fit, minus the cost of a returns charge imposed by the courier.
If no telephone number is provided when placing the order this makes it difficult for us or the courier to contact you in the event of a problem. If you do not provide a phone number no refund will be offered on the cost of express deliveries.
If any of your products are damaged upon delivery please let us know and we can offer you a replacement. We may ask for proof of damage before issuing any replacements. This will usually be photographic evidence, but we may ask for the goods to be returned.
Please complete the return form. We will e-mail you with the return instructions.
Pack the item to be returned (only unused items, with authentic labels, use instructions, guarantee leaflets and other hangtags and wrappings) in its original carton to prevent damage while in transit.
The tag titled ‘we are unable to accept returns if this tag is removed’ must still be securely attached to the bag as we applied it.
Please carefully follow our return instructions. You have to organize the return of the products to us within 28 calendar days from the date you notified us of your return request.