We will provide an Authentic or Unauthentic response via email. You can either provide us with a link to view the item or email us photographs.
We put in the same level of research into the Evaluation as we do a Full Report, so you can be sure our findings are thorough.
Full Report
For a full authentication report to be completed, we require the item to be sent to our HQ - The Handbag Clinic, Unit 10 Hobson Industrial Estate, Newcastle upon Tyne, NE16 6EA for the authentication to be carried out by one of our specialists. Sending the item using a tracked and insured service is recommended as we can't be liable for loss or damage during transit.
Once you have purchased the Authentication Service, you do not need to do anything else until you receive our instructions how to proceed via email.
PayPal Orders
Please note, any orders placed using PayPal will automatically register your PayPal email address for all future correspondence, so please ensure you have access to that account before making payment, as we cannot then provide our service to an alternate email address without confirmation from the registered PayPal address.
Refunds:
- Customers are entitled to a full refund if we are notified within 7 days of receiving the item, and the item is returned to us within 28 days of delivery, in line with our standard returns policy- Terms of Service
Please ensure all returned items are unused, in their original condition, return tag intact and accompanied by all original packaging and accessories.
All UK items are sent out to you via our trusted partners DPD, the daily cut off point for all delivery services is 12 noon. All international orders are shipped via UPS
Our delivery options are:
Standard - up to 5 Working Days | Items under ÂŁ250 -Â ÂŁ4.95
Standard - up to 5 Working Days | Items ÂŁ250+ -FREE
UK Next Working Day - on orders placed before 12 noon Mon - Thurs |Â ÂŁ9.95
Saturday Delivery - on orders placed before 12 noon Friday |Â ÂŁ14.95
*On the rare occasion that additional verification checks are needed for your order, kindly allow an extra 24 hours for dispatch based on your chosen lead time
Online purchases:
For online purchases, please notify us within 7 days if you wish to return your order (Statutory Rights not affected)*You have 28 days to return the item back to our Head Office for full refund or exchange.All item(s) must be unused, in the same condition as sold to you and include all original labels and security tag.
You can return your item(s) to your local UPS Drop Off Point (Mainland UK only) for £4.95.If you are ready to make a return, complete our Online Return Form now.
Please allow 3-5 working days from receiving email confirmation that the return has been received for the return to be processed.*For the return to be accepted and processed, we must be notified not later than 14 days from delivery or the return will not be accepted.
**For international order returns please see customs advice below
In-store purchases:
If purchased in store, you have 7 days to return the item(s) for a full refund or exchange. Any item returned after 7 days will not be accepted for refund or exchange.
Customs
We understand that our handbag enthusiasts live far and wide, so if your item(s) is being shipped outside the U.K, you will be liable to pay the custom charges (where applicable) and these will not be refunded as part of the return, only the value of the order itself.
Whatsapp Us
You can now contact us directly on WhatsApp for more information and additional images of any pre-loved bag you're interested in. We're here to answer your questions, share close-up photos, and help you feel confident in your purchase. Just send us a message — we're happy to help!.
Don't have Whatsapp ? Email us via the email below !
enquiries@handbagclinic.co.uk
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