Return My Bag
Standard Returns
Online purchases:For online purchases, please notify us within 7 days if you wish to return your order (Statutory Rights not affected)*You have 28 days to return the item back to our Head Office for full refund or exchange.All item(s) must be unused, in the same condition as sold to you and include all original labels and security tag.You can return your item(s) to your local UPS Drop Off Point (Mainland UK only) for £4.95.If you are ready to make a return, complete our Online Return Form now.Please allow 3-5 working days from receiving email confirmation that the return has been received for the return to be processed.*For the return to be accepted and processed, we must be notified not later than 14 days from delivery or the return will not be accepted.**For international order returns please see customs advice belowIn-store purchases:If purchased in store, you have 7 days to return the item(s) for a full refund or exchange. Any item returned after 7 days will not be accepted for refund or exchange.CustomsWe understand that our handbag enthusiasts live far and wide, so if your item(s) is being shipped outside the U.K, you will be liable to pay the custom charges (where applicable) and these will not be refunded as part of the return, only the value of the order itself.Policy
If you feel that your item does not match the grading, description or images on our website, please contact us within 72 hours of receiving your item so that we can arrange for it to be returned to our Clinic for small cosmetic work. Your item will be returned to you on a next day courier.
