Standard Returns Policy

If purchased in store, you have 7 days to return the item for a full refund or exchange. For online purchases, you have 28 days to return the item for a full refund or exchange - but you must notify us within 14 days of receiving your parcel that you will be returning.

All item(s) must be unused, in the same condition as sold to you and include all original labels.

You can return free of charge to our stores in Chelsea or your local UPS Drop Off Point (Mainland UK only). 

We also offer a Home Collection Service within Mainland UK at a cost of £10 per return. Should you wish to this service, email us at 

If you are ready to make a return, complete our Online Return Form now.

If you feel that your item does not match the grading, description or images on our website, please contact us within 72 hours of receiving your item so that we can arrange for it to be returned to our Clinic for small cosmetic work. Your item will be returned to you on a next day courier.

How to return your item

We’re pleased to now offer paperless returns. All you need to do is follow these simple steps below.

click here to return your item to The Handbag Clinic


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