COVID-19 - Please note that although we are still operating online we are working with a reduced workforce and remotely where possible. This means a number of our processes may be slightly longer than the timescales quoted below.
We are doing everything we can with a reduced workforce to provide the same great levels of service, your understanding and patience is appreciated during this challenging time.
How can I receive a quote for my bag?
To receive an estimate quote please submit pictures and as much information as possible about your bags online, using our online Buy My Bag Form.
Can I just drop my bag into a store without receiving an online estimate?
You can bring your bags directly to us for a quote is this is more convenient for you. We will need to hold the bags for three to five working days to carry out all the necessary assessments and get a confirmed offer to you. Please note for Hermes bags, this time frame will be longer, as they must be sent to our Head Buyer for assessment.
Find your closest Handbag Clinic Store
I don’t live near one of your stores, how can I get my bag to you?
If you do not live near one of our stores, we offer a prepaid DPD label which we can email you once . All we need is your home address and you can either take it to your nearest DPD Drop Off Location which can be found on the DPD website; You can also contact DPD to arrange a collection. There will be a charge to have the item sent back to you if required, our delivery charges start from £7.95.
Which brands do you buy?
Please note there may be certain models or styles with in these brands we do not accept.
How long will it take for my bag to be assessed online?
We aim to assess your online submission within 24 hours. Please note at busy periods this time frame could be longer.
How long will it take for my bag to be assessed in store?
We aim to assess your bag in store within 2 working days. Please note for Hermes bags, this time frame will be longer, as they must be sent to our Head Buyer for assessment.
Do I need my original receipt?
No, you do not need your original receipt, as it is not necessary to authenticate a bag. However, if you do, it does make the assessment stage slightly quicker. But, we would not keep your original receipt, due to data protection.
I can’t find the original dust bag/ box, does this matter?
No, we accept bags without original dust bags and boxes. However, your offer could be slightly higher with all original elements as this makes your bag more desirable!
What offers will I receive?
We will offer you up to three options for your bag, based on our criteria.
Cash, funds will be transferred into your bank account when we have processed and authenticated your handbag.
Store Voucher, if you're looking to buy a bag from us, take the voucher and get 10% more. We credit your account for the amount agreed, that can then be spent as if it were cash. This money does not expire.
The final option is Consignment, This pays the most, up to 80% of the selling price. When the bag sells we'll contact you and arrange for the money to be paid into your bank account.
Not all customers will receive all three offers, this will be determined by our team of skilled Buyer's following our assessment of the bag, For more information about Consignment please see below
What does Consignment mean?
Consignment means we will sell your item for you but you will still legally own the item until it has sold and therefore will not receive payment for the item until a sale has been finalised. This is how you receive the highest possible amount for your item and although our initial consignment term is 12 weeks if you have a popular style or brand this is likely to sell quickly.
We will carry out cleaning/cosmetic repairs, getting the item in the best possible condition so you achieve the highest valuation. We then photograph the item in our professional photo studio before placing the bag online and in the store we believe you will receive the quickest possible sale. Once sold you will receive an email from our Accounts Team requesting your details and the payment will be processed.
You will receive a full consignment agreement before fully accepting your consignment offer which will cover the full terms and conditions.
What is the price based on?
• Repairs/Cleaning required
• Current Market Value
• Original RRP – if applicable
I have my offers but can’t decide what option to go with.
There’s no pressure, we will hold your bag in store until you decide which option is best for you up to a period of 30 days. After this time, the bag will need to be reassessed or collected.
If I opt for Consignment, where will my bag be sold?
If you opt for Consignment your bag will be sold online and will also be placed in one of our stores. Our buying team will select the most suitable store for your bag to be placed in but all stores will be able to sell the item via a store transfer.
If I opt for the Consignment option, how long will it take for my bag to sell?
If you opt for our Consignment option, unfortunately we cannot put a specific time frame on your bag selling. Please note we will only contact you regarding your bag once it has sold.
If you would like an update you can find your item on our website by searching your BMB ID in the search field
If you search for your bag and it’s not online this can be for one of three reasons;
1. We haven’t yet processed it for sale – this can take up to 10 days.
2. Another customer has placed a deposit on the item, so we take it offline during this period.
3. Your item has sold and we will be in touch shortly to arrange payment. Please allow 5 - 7 days for our team to contact you.
If you have any questions about your item once it is on sale please contact the Buying Team directly at firstname.lastname@example.org. Otherwise, we’ll be in touch when your item has sold.
If I opt for the Consignment option, what happens after the three month period?
If your bag does not sell within the three months a 30 day rolling consignment term will commence, we may have your item reassessed and discuss introducing the item into one of our Sale periods, or you can choose to take the bag back. No changes would be made without your consent!
How will you authenticate my bag?
Here at Handbag Clinic we are 100% against counterfeit handbags and we have a dedicated Buying Team that are trained to authenticate all Brands we buy. Each brand is assessed differently, however there are main areas that transcend all brands such as; quality, craftsmanship, logo detailing and sizing.
All bags are appraised multiple times during our processes and our skilled authentication are equipped with the perfect mix of intuition and attention to detail along with our robust training processes. If our Assistant Buyers have any uncertainty about tour item the item will then be checked by our Senior Buyer so we can assure authenticity.
What happens if my bag is not authentic?
We would simply wait for you to collect your bag from our store. We do not detain counterfeit goods but ask you collect the item within two weeks of receiving your assessment or we may be required to destroy your item. If you have used a DPD label to send your item to our direct to our Clinic there will be a charge of £24.95 to have your item returned to you.
I’m not sure if my bag is real, could you authenticate it for me?
Yes, please see our Authenticate service for more information