Repair and Aftercare Specialist: Harrods London

Repair and Aftercare Specialist: Harrods London

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Job description


To prolong the life cycle of all handbags lovingly and expertly. In doing so, we nurture sustainability, whilst proudly acting as a gatekeeper and guard on the luxury handbag market.

We buy, sell, and restore designer handbags, restoring over 700 bags each month including some of the most expensive handbags in the world, alongside buying and selling over £6M of designer handbags across our stores and eCommerce website since launching the service in 2016.

Working with some of the leading fashion houses and prestigious auction houses as well as being recommended by Vouge, Tatler, Cosmopolitan, Vanity Fair and Grazia, we are looking for strong candidate to join our team across both our Selfridges and Kings Road locations.


It’s no secret that the fashion industry has a sustainability problem. Opting for quality, buying for long-term, and investing wisely has never been so crucial.

We’ve always believed in seeking out quality and investing in pieces that can last a lifetime. And, as master restorers and handbag experts, we’re able to prolong the life cycle of handbags and preserve iconic styles for generations to come. In doing so, we’re able to reduce the amount of waste that ultimately ends up in landfill, building handbags back to their former glory so they can be admired and used again, and again, and again.


Our Repair and Aftercare Specialists is a new take on our Brand Consultant Role, our in store team will provide excellent customer service for all of our repair services, providing bespoke quotes for restoration, pricing and driving sales in our Harrods concession. This position will focus on the heart of our brand’s main objective, offering great tailored customer service and managing the customers end to end journey with us. This position would require the candidate to work full time in our Harrods location. This will include weekends, Bank Holidays and some of the Christmas period.

A Repair and Aftercare Specialist is often the first point of communication when a prospective client reaches out to the brand, therefore needs to have a passion for delivering excellent service and a naturally friendly demeanour. Using this and a drive to achieve sales targets in a fast-paced environment, the successful candidate would play a substantial role within The Handbag Clinic.

Full Training will be provided due to the bespoke nature of our work, main duties include:

  • Providing excellent customer service and representing our sustainable lead brand in store
  • Assessing and consulting on restorative treatments for handbags, shoes and leather goods
  • Supporting in maintaining a great relationship with our department store and brand partners.
  • Supporting with the logistics of customer items and to and from our Head Office
  • Supporting our Head Office team with the overall customer journey


We are a vibrant team, building a progressive environment that encourages creativity, inclusivity, and a strong sense of community.

We appreciate the bespoke nature of our work, so we don’t expect you to have experience working with restorative services, however although not essential experience in the luxury sector and/or pre-owned is desirable.


  • Experience driving sales and meeting typical retail KPI’s
  • A confident and welcoming demeanour
  • Excellent communication skills
  • Ability to adapt to change.
  • In addition, the right candidates will be:
    • Forthcoming
    • Able to work to deadlines
    • Work well under time pressures
    • Work well independently and in a team
    • Have an enthusiasm for luxury fashion
    • Strong attention to detail
    • Excellent organisation skills


As well as being part of a sustainable business that’s changing the world, one handbag at a time, you’ll enjoy an open and friendly culture where everyone is valued and has equal, and unlimited, growth potential.

We also offer:

  • Competitive Salary
  • Developing a Unique Skill Set
  • Bonus Scheme
  • Employee Discounts and Incentives
  • Employee Wellbeing Support and dedicated Staff Morale Program
  • Corporate Events
  • Enhanced Maternity, Paternity and Adoption Leave

Job Types: Full-time, Permanent

Salary: £25,500.00 per year with OTE of £28,000


  • Company events
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave


  • 8 hour shift

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)


  • GCSE or equivalent (preferred)


  • Retail sales: 3 years (preferred)
  • Customer service: 3 years (preferred)

Work Location: In person – Harrods

Job Type: Full-time

Salary: £24,950.00 per year


  • Employee discount


  • Flexitime
  • Weekend availability

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)


  • A-Level or equivalent (preferred)


  • customer service: 3 years (preferred)


  • Driving Licence (preferred)

Work Location: In person

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