FAQ: Selling Your Designer Bag

 
How can I receive a quote for my bag?
 
To receive an estimate quote please submit pictures and as much information as possible about your bags online, using our online Buy My Bag Form
 
 
Can I just drop my bag into a store without receiving an online estimate?
 
You can bring your bags directly to us for a quote is this is more convient for you. We will need to hold the bags for 3 – 5 working days to carry out all the necessary assessments and get a confirmed offer to you. Please note for Hermes bags, this time frame will be longer, as they must be sent to our Head Buyer for assessment.
To find out where your nearest store is please click HERE
 
 
I don’t live near one of your stores, how can I get my bag to you?
 
If you do not live near one of our stores, we offer a prepaid UPS label which we can email you once . All we need is your home address and you can either take it to your nearest UPS Access Point which can be found on the UPS website;  You can also contact UPS to arrange a collection. There will be a charge to have the item sent back to you if required, our delivery charges start from £7.95.
 
 
Which brands do you buy?
 
Alexander McQueen 
Alexander Wang 
Anya Hindmarch
Balenciaga 
Bottega Venetta 
Burberry 
Cartier
Christian Louboutin 
Dior 
Dolce & Gabbana 
Fendi 
Givenchy 
Gucci 
Hermes 
Jimmy choo 
Lowe 
Louis Vuitton 
Miu Miu 
Mulberry 
Prada 
Saint Laurent 
Stella McCartney 
Tom Ford 
Valentino 
Victoria Beckham 
 
Please note there may be certain models or styles with in these brands we do not accept. 
 
 
How long will it take for my bag to be assessed online?
 
We aim to assess your online submission within 72 working hours. Please note at busy periods this time frame could be longer.
 
 
How long will it take for my bag to be assessed in store?
 
We aim to assess your bag in store within 3-5 working days. Please note for Hermes bags, this time frame will be longer, as they must be sent to our Head Buyer for assessment. 
 
 
Do I need my original receipt? 
 
No, you do not need your original receipt, as it is not necessary to authenticate a bag. However, if you do, it does make the assessment stage slightly quicker. But, we would not keep your original receipt, due to data protection.
I can’t find the original dust bag/ box, does this matter?
No, we accept bags without original dust bags and boxes. However, your offer could be slightly higher with all original elements as this makes your bag more desirable! 
 
 
What offers will I receive?
 
We will offer you up to three options for your bag, based on our criteria. 
We could offer you a Cash Offer, which would be a bank transfer. This will only be processed once the bag has been processed by our central buying team. 
A Store Voucher which can be used within 12 months at any of our stores or in our clinic. 
The final option is Consignment, which means you receive 60%- 70% of the selling price, once your bag has sold. Please note, you may not receive all three options. 
 
 
What is the price based on?
 
Size
Age
Style
Condition
Repairs/Cleaning required 
Current Market Value 
Original RRP – if applicable 
 
I have my offers but can’t decide what option to go with.
 
There’s no pressure, we will hold your bag in store until you decide which option is best for you up to a period of 4 weeks. After this time, the bag will need to be reassessed or collected.
 
 
If I opt for Consignment, where will my bag be sold?
 
If you opt for Consignment your bag will be sold online and will also be placed in one of our stores. Our buying team will select the most suitable store for your bag to be placed in but all stores will be able to sell the item via a store transfer. 
 
 
If I opt for the Consignment option, how long will it take for my bag to sell?
 
If you opt for our Consignment option, unfortunately we cannot put a specific time frame on your bag selling. Please note we will only contact you regarding your bag once it has sold or when your 3 month period has come to an end. 
 
 
If I opt for the Consignment option, what happens after the 3-month period?
 
Once the bag has sold you will receive an email from our Buying Team requesting your bank details for payment. Once we have this you should receive your payment within 5 working days. 
 
 
If I opt for the Consignment option, what happens after the 3-month period?
 
If your bag does not sell within the 3 months, your bag would be reassessed, or you can choose to take the bag back. No changes would be made without your consent!
 
 
How will you authenticate my bag?
 
Here at Handbag Clinic we are 100% against counterfeit handbags and we have a dedicated Buying Team that are trained to authenticate all Brands we buy. Each brand is assessed differently, however there are main areas that transcend all brands such as; quality, craftsmanship, logo detailing and sizing. 
 
All bags are appraised firstly by a member of the Buying Team and secondly by our Buyer. This ensures all bags are double checked before being purchased. 
 
 
What happens if my bag is not authentic?
 
We would simply wait for you to collect your bag from our store. We do not detain counterfeit goods but ask you collect the item within 4 weeks of receiving your assessment. 
 
 
I’m not sure if my bag is real, could you authenticate it for me?
 
We do not currently offer an authenticate service although this is something we are looking to carry out in the future at a small charge. To stay up to date with updates regarding the services we require please follow us on Facebook, Twitter and Instagram
 







In the Press...


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Our popular and unique service has often captured the interest of the press. Read further in this section to see some examples of what they say about us.

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See our full range of services in this section, whether your Handbag needs a thorough clean and protection, some repair work or even a full restoration, we have a solution for you.

See our full range of services in this section, whether your Handbag needs a thorough clean and protection, some repair work or even a full restoration, we have a solution for you.

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