FAQ: Buying a Designer Bag
Where do you source your range of pre-owned designer handbags and accessories?
All of our bags come from our customers, each bag goes through a strict buying process and is then cleaned before being placed on our website. We do occasionally carry out small superficial repairs prior to selling an item to ensure out bags are in the best possible condition.
Do you provide proof of authenticity?
A receipt from Handbag Clinic is considered proof of authenticity as all of our items go through a rigorous authentication process. Each item is checked by 3 different members of our skilled Buying Team before being placed for sale online and in store. For more information regarding how we authenticate the most popular brands at Handbag Clinic please visit our blog.
What does your grading system mean?
Our grading system is how we rate the condition of our bags and accessories.
Grade A/Brand New - the item is brand new, showing no signs of wear and the original tags are still attached.
Grade A - the item shows no or very minimal signs of wear
Grade B – the item has small scuffs or staining
Grade C – the item has scuffs or staining throughout the bag
What is your returns policy?
All of our bags are sold with a returns label attached, we will only accept your return if the label is still attached and the item is in the same condition as it was sold when returned to us.
If you purchase an item in store you have 7 days to return the item for refund or exchange.
If your purchase the item online you have 30 days to return the item for refund or exchange. Each online purchase will come with a returns form that will explain how you can return the item to us.
If you have lost or not received a returns form please print a new returns form here.
Do you offer a warranty on the items you sell?
We offer up to a 12-month warranty for manufacturing faults on our range of pre-owned designer handbags and accessories. If you have a problem with a bag you have purchased from us, please email firstname.lastname@example.org with your order number, photographs and a description of the problem so we can investigate this for you.
For more information about the bags we stock please visit Our Bags.